Nature of Our Services

SAPFiling provides professional, documentation-heavy, and time-bound services. In many cases, work begins as soon as consultation, document review, drafting, or portal preparation starts.

For that reason, refund decisions are reviewed based on the actual stage of work completed, time spent, and any third-party or statutory costs already incurred.

When a Refund May Be Considered

• Duplicate or excess payment made for the same service.
• Payment received for a service that we are unable to start due to an internal limitation identified before work begins.
• A billing error or overcharge confirmed after review.

When Charges Are Generally Non-Refundable

• Where consultation, drafting, scrutiny, document preparation, or filing work has already started.
• Where government fees, statutory charges, certification fees, or third-party vendor costs have been paid or become payable.
• Where delay or non-completion is caused by missing client documents, client-side changes, rejection by an authority, or events outside our reasonable control.
• Where a service has been delivered substantially in accordance with the confirmed scope.

Refund Request Process

To request a review, please email sapfiling@gmail.com with your name, payment details, invoice or receipt information, and the reason for the request. We may ask for supporting information before making a decision.

Approved refunds, where applicable, are usually processed back to the original payment source or by another mutually agreed method after internal review and reconciliation.

Service-Specific Terms

Some services may carry separate refund or cancellation conditions in the proposal, invoice, onboarding message, or engagement confirmation shared with you. In such cases, the specific written terms for that service will apply in addition to this policy.